General Manager The Ealing Oak ( Live-Out up to 50k OTE, or Live-In up to 42k OTE ) West London | Community Pub | Brand-building role | Competitive base + uncapped bonus The Ealing Oak is not a pub that ticks along. It is a community-led, experience-driven pub with a big heart, strong values, and bold ambition. We are investing in the brand, the guest journey, the team culture and the future of this site. Now we need a leader who wants to build something meaningful and take genuine ownership of the pubs story. If you want an easy life, this is not your role. If you thrive on building teams, creating moments, driving standards, winning commercially and becoming a respected local figure, read on. What This Role Is Really About Running a busy community pub that feels like a home for locals, families, friends and events Turning guests into regulars through brilliant hospitality and consistent execution Building a brand, not just a bar storytelling, identity, loyalty and reputation Leading a team, not just managing staff standards, energy, support, accountability Growing the business with smart decisions, great operations, and creativity You are the face, heartbeat, and driving force of The Ealing Oak. Key Responsibilities Guest Experience Deliver a warm, welcoming and memorable experience every time Build a regular base who feel genuinely connected to the pub Create moments, host events, and ensure the pub always has energy and atmosphere Brand, Journey & Reputation Champion the Ealing Oak brand identity, tone, values, and purpose Drive our online presence (Facebook, Instagram, Google, TripAdvisor etc) Respond to reviews with emotional intelligence and professionalism Support storytelling what the pub stands for, what makes it special Ensure menus, messaging, visuals and guest touchpoints always feel intentional Leadership & People Recruit, train, motivate and retain a strong team Build a culture of pride, respect, accountability and care Lead from the front, always setting the standard Coach and grow future leaders within the business Commercial & Operational Control Own the P&L margins, labour, wastage, profitability Smart stock control, order accuracy and cost management Compliance, health and safety, licensing always watertight Weekly performance reviews with clear actions and outcomes Deliver growth. Not by luck. By leadership and graft. Who Were Looking For Experience running a branded or independent community pub Someone who cares deeply about people, standards and doing things properly A natural leader calm, inspiring, decisive, human Commercially sharp, emotionally intelligent, operationally disciplined Proud of hospitality as a career Ambitious wants to build a pub people talk about If you have worked in pubs and only managed shifts, this is a step up. If you have ever said I wish I could run a pub properly, this is your chance. What You Get Competitive base salary Live-in available Uncapped bonus based on realistic but stretching performance metrics Freedom to build and influence a brand Support, trust and backing The opportunity to leave your mark on something real How to Apply Send your CV and a short message explaining why you love community pubs and what kind of GM you are. Confidential chats welcome TPBN1_UKCT