General Manager - Residential Property
5 Days Old
Location: Hammersmith, London
Salary: £50,000 – £55,000 per annum
Hours: 40 hours per week
Working pattern: Monday–Friday, either 8:00am–5:00pm or 9:00am–6:00pm
A global real estate company is seeking an experienced and customer‑focused General Manager to lead a high‑quality residential portfolio in West London. This is a hands‑on, onsite leadership role with full responsibility for operational performance, customer experience, and team management across a collection of modern rental homes.
The role
As General Manager, you will take ownership of the overall performance of the property, ensuring strong financial results, high occupancy, and an outstanding resident experience. You will lead the onsite team, work closely with central operations, and act as the senior point of contact for residents, contractors, and stakeholders.
This is an ideal opportunity for a proactive property professional who enjoys balancing commercial performance with exceptional service delivery.
Key responsibilities
Resident, lettings & income management
Lead day‑to‑day lettings and tenancy management, ensuring high occupancy and rental performance
Act as the escalation point for resident issues, resolving complaints efficiently and professionally
Drive customer satisfaction, reviews, and resident retention
Oversee rent collection, arrears management, renewals, and statutory compliance
Manage relationships with external letting agents and contribute to local marketing and pricing strategies
Team leadership
Lead, motivate, and develop the onsite team to deliver excellent service and operational results
Manage rotas, holidays, absence, and performance in line with company processes
Foster a positive, collaborative team culture aligned with company values
Facilities & property management
Manage hard and soft FM contractors, ensuring works are completed safely, on time, and within budget
Oversee health & safety compliance, risk assessments, fire safety, and ESG objectives
Manage planned preventative maintenance and respond to operational or emergency issues as required
Commercial & financial performance
Monitor budgets, control costs, and maximise net operating income
Liaise with finance teams to approve invoices and manage utilities and void costs
Prepare monthly property performance and business review reports
About you
You’ll be an experienced residential property manager with a strong commercial mindset and a genuine passion for customer service. You are confident leading teams, managing contractors, and handling complex resident issues with professionalism and care.
Essential experience & skills
Proven experience managing a residential property or building
Strong customer service and complaint‑resolution skills
Experience leading and developing on‑site teams
Confident managing contractors and service providers
Excellent organisation, attention to detail, and communication skills
Comfortable working onsite and responding to out‑of‑hours issues when required
Competent with Microsoft Office and property management systems
Desirable
Budget and P&L management experience
Knowledge of Build‑to‑Rent or professionally managed residential environments
Relevant property or health & safety qualifications (e.g. ARLA, IRPM, IOSH, NEBOSH, RICS)
What’s on offer
Competitive salary of £50,000 – £55,000
A stable, full‑time weekday working pattern
The chance to lead a flagship residential asset for a global real estate company
Autonomy, visibility, and real influence over operational performance
If you’re a driven residential property leader looking for your next step in a high‑quality, professionally managed environment, we’d love to hear from you
- Location:
- Hammersmith
- Salary:
- £50,000 - £55,000 /annum Benefits
- Job Type:
- FullTime
- Category:
- Property Services
