OverviewGENERAL MANAGER – ROXY BALL ROOM BIRMINGHAM VICTORIA SQUAREA LITTLE BIT ABOUT OUR BRAND: Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be. Started by 2 brothers 13 years ago, under the Professionals At Play umbrella, we now operate 28 sites nationwide with many more to come.What we’d expect from youIn a General Manager we want a leader that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!ResponsibilitiesDeliver the best gaming experience for guests on every visit.Create and deliver quarterly business plans.Lead by example through training, coaching and developing a winning team.Manage a P&L to meet financial targets and expectations.Ensure the business is managed correctly to achieve quarterly and yearly bonus.Manage safety, security and licensing aspects of the business.Manage the guest experience platform to improve service and standards.Maintain a fun and engaging culture using our Brand Standards and Company Ethos.Conduct monthly reviews with all team members to encourage growth and development.Ensure service standards and duty management are upheld throughout operating hours.Be an industry expert in all areas of duty management.What we want from an individualPassionate attitudeLoves to be professional yet playfulAlways gives good energyPut your team firstCan you motivate and lead a team?Display a strong work ethic and share knowledgeConfidently create a positive team culture and reinforcementWork autonomously and utilise resources where availableWhat you getVery competitive salaryAchievable bonus schemeTips & service charge shared equally amongst the whole team50% off food and drink & free gamingRegular team incentives with rewards including paid trips abroadTwo staff socials throughout the yearEmployee Assistance Program with free counselling servicesFurther development opportunities within the company growthDevelopment courses including leadership, mental health awareness, first aid and personal licencesAccess to Rewards Gateway with discounts at hundreds of retailersHoliday allowance increasing with length of serviceCycle2Work SchemeSmartTech – buy tech from Currys and spread the cost interest-freeFull access to tips and service charge weekly through TiPJARJob specifics45-hour working week across 5 shiftsWeekend and public holiday availability is requiredReliable commute to workManaging a large team of up to 50 staff membersReporting KPI’s weekly, monthly and quarterly to the Area Operations ManagerLiaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance #J-18808-Ljbffr