General Services Manager

New Yesterday

General Services Manager

Location: ConocoPhillips (UK), Teesside Operators Ltd, Seal Sands, Middlesbrough, TS2 1UH
Salary: £40,000 – £45,000 per annum plus benefits
Hours: 40 hours per week, Monday – Friday (some flexibility required)
Requirements: Driving licence
Testing: Drug and alcohol test on first day, with random testing thereafter

About the Role

As the General Services Manager (GSM) at ConocoPhillips, you will lead all on-site services, including cleaning, catering, pest control, and machinery servicing.You will oversee the Assistant GSM, Catering Manager, and wider operational teams, ensuring day-to-day operations run smoothly, high-quality standards are maintained, and contractual obligations are met.

This is a senior leadership role requiring strong operational management, people leadership, and experience in facilities management across cleaning and catering services.You will act as the primary liaison between Sodexo and the client, managing all services to agreed SLAs while driving continuous improvement and commercial performance.

Key Responsibilities

Operational Leadership

Lead all on-site services, ensuring quality, compliance, and SLA delivery

Oversee the Assistant GSM, Catering Manager, and operational teams

Manage pest control schedules and annual machinery servicing

For full list of responsibilities please see the job description attached

Client & Business Management

Act as the primary interface between Sodexo and the client, building strong, trust-based relationships

Ensure contracts are delivered profitably and efficiently, managing costs and budgets effectively

Financial & Commercial Oversight

Manage site budgets, costs, and stock control

Ensure accurate billing and invoicing through systems such as SAP and E-Prophit

Leadership & People Management

Lead, motivate, and develop a high-performing team across multiple service areas

Drive onboarding, training, performance management, and succession planning

Promote employee engagement through Sodexo's Employee Value Proposition

Health, Safety & Compliance

Maintain a safe working environment in line with health and safety, food hygiene, and statutory requirements

Lead initiatives in line with Sodexo’sZero Harm safety mindset

Continuous Improvement & Innovation

Drive innovation, cost efficiency, and quality improvements across all services

Promote best practices, Sodexo standards, and corporate values on site

Represent Sodexo externally as a senior ambassador for the brand

What You’ll Bring

Proven experience in senior people management and operational leadership

Strong financial and commercial acumen

Excellent communication and stakeholder management skills

Ability to manage multiple priorities and workloads

Experience in facilities management across cleaning, catering, or related services

IOSH Managing Safely qualification or willingness to work towards

Experience delivering training and developing teams

Ability to balance client expectations with operational demands

Why Sodexo?

Working with Sodexo is more than a job — it’s a chance to be part of something greater. Benefits include:

Unlimited access to an online wellbeing platform

Employee Assistance Programme (legal, financial, and personal support)

24-hour virtual GP service

Sodexo Discounts Scheme

Pension plan

Learning and development opportunities

Bike to Work Scheme

Enhanced UK & Ireland benefits and leave policies

About Sodexo

Sodexo’s purpose is to create a better every day for everyone. Operating in 55 countries, we serve over 100 million consumers daily.

We are an inclusive, forces-friendly, and Disability Confident Leader employer and welcome applications from people of all backgrounds.Employee networks include Pride, Parents & Carers, Disability Ability Network, SoTogether, Generations, and Origins.

Ready to be part of something greater?
Join a team that values you for being you.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Apply
Location:
Thornaby-On-Tees
Salary:
£40,000 - £45,000 /annum
Job Type:
FullTime
Category:
Management

We found some similar jobs based on your search