Genesys Cloud CX Consultant

Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider

A market‑leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape large‑scale customer experience transformations for major enterprise clients while working with one of the most innovative cloud platforms in the industry.

Key Responsibilities

Lead end‑to‑end Genesys Cloud CX workstreams within complex enterprise implementations. Facilitate high‑quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives. Translate business requirements into robust, scalable Genesys Cloud CX solution designs across voice, digital, routing, IVR, and automation capabilities. Configure, optimise, and deploy Genesys Cloud CX features, ensuring solutions are aligned to best practice and customer outcomes. Provide expert guidance on routing strategies, digital engagement, self‑service, reporting, and overall platform optimisation. Support change management, user adoption, and post‑deployment enhancement activities. Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery and long‑term value.

Experience R...