German Customer Service Advisor

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Job Description

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a German speaker is required. The role would start in February and is a 6month contract initially.

Main Duties

  • Reply to customer enquiries via a digital ticketing system through a range of channels
  • Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
  • Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
  • Work collaboratively with teams across the business to uphold and improve customer service ratings

Skills and Knowledge

  • Fluent German - written and spoken.
  • You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
  • Positive approach and creative thinker.
  • Enthusiastic and self-motivated.
  • Extensive customer service experience.

Salary, Hours and Benefits

  • £13 per hour
  • 37.5-hour week
  • 6-month contract
  • Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
  • Office based, amazing working environment
  • Breakfast supplied daily
  • Free parking
  • Free refreshments and snacks
  • Casual dress code


JBRP1_UKTJ

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Location:
Southampton
Job Type:
FullTime
Category:
Business

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