Our client are looking for a motivated Account Executive to join our Customer Services team and act as the primary point of contact for hospitals, physicians, and pharmacists worldwide.

This is a fantastic opportunity to represent a business at the forefront of healthcare, delivering exceptional service and ensuring patients receive the right medicine, at the right time.

Key Responsibilities

* Act as the first point of contact for customers, handling enquiries by phone, email, fax, and digital platforms.

* Manage customer orders and quotations end-to-end, ensuring accuracy, compliance, and timely delivery.

* Build strong, long-term relationships with global healthcare professionals, providing world-class service.

* Collaborate with colleagues across the organisation to ensure smooth account management and regulatory compliance.

* Support projects and process improvements that enhance the customer experience.

* Handle complaints and escalate issues appropriately to maintain trusted relationships.

* Keep up to date with SOPs, compliance training, and evolving industry trends.

Key attributes

* Fluency in German language, as well as English (Required)

* Proven experience in a customer service environment (healthcare or pharmaceuticals is a plus).

* Excellent communication and relationship-building skills, with a strong customer-centric focus.

* Ability to multi-task, prioritise, and self-ma...