Job Title: German Speaking Customer Service Advisor

Location: Leicester

Salary: £27,500 per year + annual bonus

Benefits:

30% staff discount on all current clothing ranges Targeted annual bonus scheme 25 days holiday plus bank holidays Online benefits portal with retail and entertainment discounts Virtual GP service for you and your household Free onsite parking Friendly, multilingual team environmentHours: Monday to Friday, shifts between 9:00am and 7:00pm (9:00am-5:00pm, 10:00am-6:00pm, 11:00am-7:00pm)

About the Company Join an international retail brand recognised for its strong European presence and commitment to delivering exceptional customer experiences. You'll be part of a supportive multilingual team, helping customers across the UK, Europe, and the US while ensuring every interaction reflects the company's high service standards.

The Role As a German Speaking Customer Service Advisor, you'll communicate with customers across phone, email, and chat channels to provide first-class support and maintain satisfaction. You'll play a key role in strengthening customer loyalty and enhancing the overall service experience.

What You'll Do

Answer customer enquiries via phone, email, and chat, delivering a professional and memorable service Handle orders, delivery queries, and refund requests across multiple markets Resolve customer issues quickly and effectively while meeting service targets for quality and response time Maintain a strong knowledge of products and confidently guide customers through their next purchase Work collaboratively with colleagues to uphold consistent standards of customer excellenceWhat We're Looking For

Previous customer service experience (retail, office, or contact centre) Fluent in written and spoken German and English Excellent communication and listening skills Friendly, lively, and professional manner Calm and adaptable when handling challenging situations Able to work well both independently and in a team Strong problem-solving skills and attention to detail