Equus Software is the global leader in cloud-based mobility solutions, dedicated to delivering innovative solutions and unparalleled service to clients worldwide. We are committed to driving success through exceptional software, client experiences and strategic partnerships. Our team collaborates with clients in the public and private sectors, leveraging technology solutions, and digital transformation to address their most challenging issues.

About The Role

Reporting to the Global Client Success Senior Manager, the Global Client Success Manager will be the day-to-day contact for our clients and Global Client Success teams (GCS) in delivering exceptional service and support to our global client base throughout the entire client lifecycle. The role plays a critical role in driving seamless client onboarding, ongoing delight and retention, and growth of our products and services through proactive engagement and collaboration with our clients at all stakeholder levels.

This position will be in a hybrid work setup. No sponsorships available.

RESPONSIBILITIES:

• Serve as the primary point of contact for a portfolio of global clients and GCS teams, ensuring exceptional service delivery
• Drive seamless client onboarding, ensuring clients are set up for success from the start
• Proactively engage with clients to understand their needs and identify opportunities for growth
• Collaborate with cross-functional teams to ensure the successful roll-out of client solutions
• Lead and develop a team of Client Success Analysts, providing guidance and support
• Analyze client data and feedback to identify trends and opportunities for our client's improvement
• Build and maintain strong relationships with key client contacts and serve as a trusted advisor
• Develop and implement strategies to drive client satisfaction, retention, and growth
• Contribute to the development of best practices and processes to enhance the client experience
  
  

• Ability to build and maintain strong relationships with clients at all levels, understanding their needs and challenges to deliver exceptional service and support
• Strong verbal and written communication skills, with the ability to articulate complex ideas and solutions clearly and effectively to clients and internal teams
• Proficiency in identifying and resolving client issues and challenges, leveraging creative and innovative solutions to drive client success
• Experience in leading and developing a team of Client Success Analysts, providing guidance, coaching, and support to achieve team goals and deliver exceptional results
• Commitment to advocating for clients within the organization, ensuring their needs are met and their voices are heard in product and service development
• Strong focus on delivering results and driving client success, with a record of accomplishment of achieving and exceeding client satisfaction and retention goals
• Ability to thrive in a fast-paced, dynamic environment, adapting quickly to changing priorities and client needs to ensure ongoing success
  
  
  

• Bachelor's Degree in a business or software-related field or equivalent work experience
• Minimum of 5 years of experience in software implementation, client success, account management, or a related field
• Experience managing a team, coaching, mentoring and development
• Proven experience delivering successful projects on time and budget
• Advanced proficiency in Microsoft Office and experience with Confluence/Jira and Project Management software
• Strong analytical skills and attention to detail
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations and Primary and Secondary Education

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