Service processes. You will shape the future! Location is flexible; travel will be required to fulfill this role.

The opportunity:

1. Leadership and Management:
2. Lead, develop, and manage the requirements for the role and competence matrix of the Field Service Network for the entire Hitachi Energy, creating a career pathway for our people to thrive.
3. Lead, develop, and manage the Field Service Network capabilities and capacity planning across the business.
4. Lead, develop, and manage the Field Service Network standard framework, tools, and standards for Hitachi Energy.
5. Foster a culture of continuous improvement and operational excellence within the Field Service Operations.
6. Foster a culture of strong collaboration between factories, service units, and functions.
7. Footprint extensions & deliver growth:
8. Develop and implement strategies to establish and grow service operations in new locations/regions.
9. Build partnerships and alliances to support expansion efforts and achieve growth targets.
10. Identify and evaluate new markets and regions for service operations expansion.
11. Strategic Planning:
12. Develop and execute strategic plans to enhance Global Field Service Operations.
13. Collaborate with cross-functional teams, HUB operations, and Local Service Units to align service operations with overall business objectives.
14. Service Delivery:
15. Ensure consistent and high-quality service delivery across all regions.
16. Develop and implement service standards, policies, and procedures specific to Field Service Operations.
17. Performance Management:
18. Monitor and analyze service performance metrics, identifying areas for improvement.
19. Identify opportunities for cost savings and efficiency improvements.
20. Implement corrective actions to address performance gaps and enhance service quality.
21. Customer Satisfaction:
22. Develop and maintain strong relationships with key customers and stakeholders, addressing their needs and concerns promptly.
23. Implement customer feedback mechanisms to continuously improve service delivery.

Bachelor's degree or equivalent experience in Business, Engineering, or a related field. Master's degree is optional but preferred.

Demonstrable and extensive experience in large service/operations management.

Strong leadership and team management skills, with a minimum of 5 years of experience leading large and geographically diverse teams.

Strong customer focus and result-oriented approach.

Excellent analytical and problem-solving abilities.

Strong communication and interpersonal skills.

Ability to work in a fast-paced, dynamic environment.

Preferred Skills:

Experience in the power sector (high voltage, transformers, grid integration, service).

Knowledge of specific power sector systems and technologies.

Multilingual capabilities.

Complex project implementation record.

Additional Benefits:

• Inclusive Work Environment: we foster a diverse and inclusive workplace where everyone feels valued and respected.
• Career Growth: enjoy excellent career opportunities in a global company that supports your professional development.
• Supportive Team: be part of a team with inspiring colleagues who collaborate and support each other.
• Work-Life Balance: we understand the importance of work-life balance and offer flexible working arrangements.
• Competitive Benefits: receive a competitive salary and pension plan. Specific benefits depend on hiring location.