JBM is supporting A high-growth, tech-enabled services business to find a delivery operations, change management, and transformation leader to drive operational excellence across a 70-person global delivery function.

You’ll join at a pivotal inflection point: the business is shifting from a primarily human-led service model to one that is powered by its propriety tech platform.

This role is about leading a high performing team through this critical transformation and ensuring continued operational excellence.

You’ll embed new ways of working across a technical, process-oriented group of experts.

This is an interim-to-perm opportunity.

What You'll Do Lead a global customer success function (~70 FTEs) who provide technical delivery and support to clients Manage and evolve the Asia-based operational hub, while collaborating with commercial teams across the globe Drive the implementation of automation and AI tools across workflows Champion change - embedding new structures, frameworks, and performance metrics across the org Partner closely with senior leadership to align delivery with growth, margin, and service goals International travel required every 8-10 weeks to deepen relationships and embed operational be...