Locations : London | Atlanta | Boston | Gurgaon Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
You will join our squad responsible for developing and supporting CMDB and ITAM on the Service Now platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of Service Now applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as Integration Hub, Flow Designer, Performance Analytics, and other core Service Now capabilities.
As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment.
YOU'RE GOOD AT
Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work
Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities
Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability
Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis
Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes
Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals
Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring

8+ years of experience developing and maintaining Service Now solutions
4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping.
Proven experience in platform upgrades, performance optimization, and maintenance
Proficiency in Java Script and Service Now development, including server and client-side scripting, security, and debugging
Experience with Service Now integrations using REST, Graph QL, Integration Hub, security configuration, and third-party apps
Service Now certifications are highly preferred Who You'll Work With
You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the Service Now Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint.
Additional info
*** For US locations only ***
In the US, we have a compensation transparency approach.
Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

The base salary range for this role begins at $143,000.00 in our lowest cost US region and goes up to $186,300.00 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process.
This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.
In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.
All of our plans provide best in class coverage:

Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)

Paid sick time on an as needed basis
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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