Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We're seeking for ‌an innovative, customer centric, digital help experiences leader to join our Global Business Solutions Group (QuickBooks & Mailchimp) International Customer Success organisation (EMEA, APAC, CAN/LATAM). In this role, you will lead a product management team and partner with Customer Experience (CX), Product and Platform teams, including UX/UI designers and AI/ML engineers, to reimagine our digital help experiences with AI, delivering delight to our customers.

If you are a digital first Product Management leader with experience working in a high-pace, cross-functional environment, have a strong bias for action, and are comfortable in working in an ambiguous environment, come join us!

We work in a hybrid environment and our teams come into our Victoria, London, office 3 x days a week.

Responsibilities

• Deeply understand customer needs and deliver compelling digital help experiences, driving retention and growth.
• Analyze market and industry trends, competitor strategies along with customer research to identify new opportunities.
• Develop a digital help strategy, and detailed roadmap with measurable outcomes in partnership with CS, Product, and Platform teams.
• Drive execution with velocity by setting a clear vision and priorities and removing barriers through fast decision-making.
• Lead, mentor, and inspire a talented, high-performing team of product managers. Transform the team with AI adoption and raise the bar for execution excellence.
• Partner with Platform, Product, and CX leaders, in delivering omnichannel, highly integrated and personalized E2E customer experiences, solving for customer needs, when and where is needed the most.

Qualifications

• Bachelor's degree or equivalent work experience. 8+ years of product management experience, with at least 3 years of experience in a leadership role - direct management along with matrix management.
• Experience working for a Big Tech or SaaS high growth company, reimagining customer experiences.
• Deep customer empathy with proven ability to deliver simple, elegant solutions to customer pain points.
• Experience leading Product management teams, establishing clear vision, strategy, and driving an agile culture of continuous learning and growth.
• Superb skills in translating business priorities into initiatives, and establishing clear roadmaps driving experimentation and action.
• Data-driven mindset. Proficiency in analysing data and drawing key insights and opportunities informing product decisions.
• Ability to work in a highly collaborative environment, influence without authority with heavy emphasis on teamwork.
• Exceptional communication skills with the ability to represent complex business or technical concepts with executive leadership.
• Demonstration that you are both a life-long learner and a teacher.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.