Responsibilities

Receive and convert incoming enquiries to achieve targets and maximize revenue. Build strong relationships with customers to fully understand their needs. Plan and communicate guest requirements to a high standard to ensure the delivery of events (in hotels where no separate planning team). Handle enquiries via email and phone in line with training, including negotiation using the demand calendar and other pricing or diary management tools. Perform Delphi FDC entry to load information into the system using the correct SOPs. Carry out and manage activities accurately with maximum information in the system. Use and track sales promotions including XSELLS and KIITF. Close the deal to confirm business, using necessary tools to drive revenue/confirmations (e.g., concessions/show rounds and involving key stakeholders). Confirm business contracts with maximum information and necessary paperwork/payment, ensuring all planning information is captured for event delivery. Upon receipt of contract, make changes, update system, and ensure revenue is correct before handing over. Work closely with Revenue Manager, GCE Manager or GCE Director to build relationships that support conversion, engagement, and revenue drive. Attend daily huddles on event planning actions (in hotels with no event planning team) to communicate details in BEO for operations team to deliver successful events. Action quality audit reports from coordinators.

Qualifications

High school or GED. No travel requirements.

Benefits

Competitive salary. Free and healthy meals when on duty. Personal development programs to support career growth. Participation in corporate responsibility programmes. Team member travel program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets). Team member referral program. High street discounts via Perks at Work. Holiday: 28 days including bank holidays (increasing yearly to up to 33 days). Discounted dental and health cover. Modern and inclusive team member areas.

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