Join to apply for the Groups & Events Sales Executive role at Montcalm Collection3 days ago Be among the first 25 applicantsAt Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. We create unforgettable experiences for our guests and celebrate individuality, nurture potential, and uphold the highest standards of hospitality.OverviewAs a Groups, Meetings & Events Sales Executive at Montcalm Collection, your responsibilities include developing and maintaining relationships with clients, promoting event spaces, negotiating contracts, and ensuring the successful execution of groups and events. You'll collaborate with the Groups Meetings & Events Sales Manager and other team members to achieve sales targets and contribute to the overall success of the department. Effective communication, strong organisational skills, and a customer‑centric approach are key for success in this role.Key ResponsibilitiesAssist the Groups, Meetings and Events Sales Manager to convert customer enquiries into confirmed sales, completing proposals, following up in a timely manner, conducting show rounds when appropriate and developing future and repeat business to contribute to the profitability of the hotels.Ensure all SOPs are adhered to for the department and implement new strategies and procedures as appropriate.Work as a member of the team, contributing to maximising revenue and generating business.Handle all customer enquiries with a professional telephone manner, demonstrating high standards of customer service and responding within 24 hours.Handle all administrative tasks efficiently and timely.Pro‑actively identify customer needs and provide solutions to match and exceed them.Build strong working relationships with clients and develop an understanding of their specific needs and requirements.Convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling.Manage diaries to maximise yield and revenue per available meeting room and bedroom while evaluating conversion statistics and lead times.Respond positively to sales opportunities, identifying new accounts and contacts to develop sales leads within the hotels.Develop productive working relationships and on‑going communication with all departments to increase business development and maximise utilization of hotel space.Create accurate written quotations and contracts for clients in line with departmental standards.Maintain accurate and up‑to‑date customer records in Opera S&C and sales databases, following best practices and contributing to system development.Develop and maintain excellent product knowledge and use it to deliver benefits to the client.Keep up to date with competitor services, installations, and renovations, and communicate ongoing promotions for Groups and Events.Review payments pre‑, during and post‑event with the client, ensuring backup is accurate daily and standards are followed.Be available to conduct meet‑and‑greet with clients and provide constructive handovers between the client and the Operations Team, both inside and outside office hours.Oversee the production of bookings Function Sheets weekly with the Groups, Meetings and Events Manager and distribute to all relevant staff.Attend the BEO meeting, forecast meetings and pipeline meetings weekly.Oversee and supervise operations and logistics of Groups, Meetings and Events, communicating with heads of departments accordingly.Work and cooperate with others, participating in departmental meetings, team briefings, and projects, supporting team members and ensuring collective goal achievement.Assist in additional projects and departmental tasks as required.This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.Skills & QualificationsSales‑mindful with a desire to achieve excellent results by converting Groups, Meetings and Events business into definite and repeat bookings.Proactive and able to identify new clients.Actively seize sales opportunities and quantify results.Take personal responsibility and use initiative to resolve situations.Approach tasks orderly, with tenacity and determination, completing work to the required standard within agreed deadlines.Motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge to improve performance.Maintain high professionalism in dealings with customers.Flexible, responding quickly and positively to changing requirements from clients or management.Able to work different hours or days depending on groups and events operational requirements.Show teamwork, focus, and support to colleagues to achieve departmental and hotel goals.Proficient with Opera and Opera Sales & Catering.Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook.At least 4 years of experience in hotel‑based similar roles such as Events, Group, and Guest‑facing Services is preferred.Working ConditionThe role is based in the company’s London office.Normal working hours are Monday to Friday, 9am – 5.30pm; live events and build‑up hours may vary.Out of hours work at events may be required.BenefitsCompetitive salary.A supportive, empowering team environment.Benefits platform with various discounts.28 holidays including eight bank holidays, with more holidays after two‑year service.Cash‑back health benefits, including optical, dental, chiropractor and physiotherapy services.Discounted gym membership.Access to Wellbeing platform and sessions, including EAP.Awards and Recognition Programme.Annual parties.Regular ongoing training and development, including leadership workshops.Enjoy a paid day off to celebrate your birthday – because your special day matters!EligibilityCandidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.Equal Opportunity EmployerAt Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.Application NoteIf you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.Agency PolicyWe do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for this role without prior agreement in writing from our Head of Human Resources will be considered the property of the company and will not be subject to agency fees. #J-18808-Ljbffr