Guest Experience Coordinator

2 Days Old

Guest Experience Coordinator Luxury Country Estate Hotel
Location: Hertfordshire
Recruiter: Quest Employment
About the Opportunity Quest Employment is proud to be recruiting on behalf of one of the UKs most prestigious country estate hotels for a Guest Experience Coordinator .
This is a dynamic and highly visible position, acting as the central communication hub of the hotel. The successful candidate will ensure every guest interaction reflects the highest luxury standards, delivering a warm, seamless and personalised experience from arrival to departure.
This role is ideal for someone who thrives in a fast-paced environment and is passionate about creating exceptional guest journeys.
The Role As Guest Experience Coordinator, you will:
Act as the primary point of contact for all incoming calls and guest communications

Coordinate guest requests across departments to ensure flawless execution

Manage guest feedback and profiling to enhance personalisation

Support the Front Office team to maintain seamless arrival and departure experiences

Every interaction you handle will shape guests perceptions of the hotel, making professionalism, warmth and attention to detail essential.
Key Responsibilities Guest Answer and direct all incoming calls promptly and courteously, in line with brand standards

Deliver clear, professional and friendly communication, personalising each guest interaction

Accurately log and manage guest requests

Provide detailed information regarding hotel services and local attractions

Handle guest enquiries and complaints with confidence, empathy and efficiency

Follow up on guest feedback to ensure full resolution and satisfaction

People Work collaboratively with colleagues across all departments to deliver outstanding service

Foster a positive and cooperative working environment

Support the Reception team when required, including:
Updating registration cards and guest profiles

Managing queues during busy periods

Assisting with ad hoc operational requirements

Business Proactively manage special requests, coordinating with Housekeeping, Spa and other departments

Ensure all guest requests and feedback are accurately updated on relevant systems

Support Front Office operations, including:
Assisting with check-ins and check-outs

Supporting rooming procedures

Maintaining operational flow during peak periods

About You We are seeking a candidate who:
Has previous experience within luxury hospitality or a customer-facing environment

Possesses strong IT skills and experience using Front Office systems (PMS/Opera or equivalent)

Demonstrates excellent verbal and written communication skills

Remains calm and professional under pressure

Is highly organised with exceptional attention to detail

Is passionate about delivering personalised guest experiences

Has previous experience in a guest-facing hospitality role

If you are an organised, professional and guest-focused individual looking to develop your career within a luxury hospitality setting, Quest Employment would love to hear from you.
Apply today to be considered for this exciting opportunity.

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Location:
Watford
Salary:
£24,000
Job Type:
FullTime
Category:
Catering

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