About Park Hyatt London River Thames Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Duties and responsibilities related to the Guest Relations Officer role Greet and welcome all guests, especially VIPs, ensuring a warm, personalised, and professional experience. Handle guest inquiries, special requests, and complaints promptly and effectively to ensure complete satisfaction. Coordinate with hotel departments (Front Office, Housekeeping, F&B, Concierge) to deliver seamless, high-quality service. Maintain guest profiles and preferences to support personalised service and loyalty retention. Ensure all guest interactions reflect the hotel’s luxury standards and enhance overall guest experience. About you You are a polished, guest-focused professional with excellent communication skills and a passion for luxury hospitality. ...