Company Description Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.

Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.

The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip. Job Description Ensurehigh standardsof services provided for guests and the attainment of both the Rooms and Food & Beverage Departments qualitative and quantitative targets

Conveys the hotels image and atmosphere through his/her exemplary attitude, warm and friendly welcome,availabilityand frequent presence in the field

Manages andmotivates Receptionteamsin order toimprove sales and the quality of F&B and Front Office services

Manages the movement and fluidity of the host-ablesto ensureoptimumefficiency and reactivity of peak guest service periods at reception and F&B outletsand leisure

Improve the departments result by increasing sales and productivity of F&B and Front Office point of sale

Actively upsell ALL memberships to maximise guest engagement and revenue.

Proactively upsell room categories, carparkingand leisure memberships to maximise total revenue per guest.

Deputises for the Front OfficeManager inherabsence

Qualifications Proven experience in a front office or reception role, preferably with supervisory responsibilities. Strong leadership and team management skills with the ability to motivate and coach staff. Excellent customer service, communication, and interpersonal skills. Ability to work in a fast-paced environment, multitask, and solve problems efficiently. Flexibility to work varied shifts Experience with hotel PMS systems (e.g., Opera) is an advantage. Hospitality or customer service qualification (preferred). Additional Information What will you get? Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as: Pension Scheme A Discount Card to be used in Accor Hotels Worldwide Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C) Training & Development Additional holidays with service Recommend a friend scheme Employee Advisory Service ... And much more !

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