Guest Services Manager

Corporate Environment Setting

Baker Street, London

Salary: Up to £50,000 + Excellent Benefits

Monday–Friday (predominantly)

We are seeking a polished, strategic, and service-driven Guest Services Manager to lead the front-of-house and lobby experience across a prestigious portfolio of mixed-use commercial and residential buildings in Central London.

This is a high-profile appointment requiring an individual with a proven background in 5★ luxury hospitality environments—where exceptional service standards, attention to detail, and guest experience are paramount.

While this role is predominantly Monday–Friday, you will oversee a team that includes night operations. As part of effective leadership and team development, you will be expected to engage with all shifts, including occasional out-of-hours presence.

This is an great opportunity for an ambitious professional to transition their 5★ service expertise into a corporate environment, with the autonomy to shape, elevate, and redefine the guest experience across a multi-site operation

The Role

You will take full ownership of Front of House operations, driving consistency, professionalism, and an elevated hospitality experience across the estate.

Key responsibilities

• Leading, developing, and inspiring a team of 10–15 (seasonally adjusted)
• Driving best-in-class service delivery across multiple buildings
• Building strong, trusted relationships with occupants, residents, visitors, and stakeholders
• Embedding a “one team” culture through cross-training and agile workforce planning
• Continuously reviewing and enhancing operational standards and guest experience

About You

To be successful in this role, you must come from a 5★ or luxury hospitality background, where delivering exceptional, intuitive service is second nature. We are particularly interested in candidates with experience from:

• Luxury hotels (5★)
• Premium airlines (First/Business Class service environments)
• High-end restaurants or private members’ clubs
• Luxury leisure environments (e.g., cruise lines, exclusive clubs, premium lifestyle venues such as polo clubs)

You will also demonstrate:

• Strong leadership capability with the ability to shape culture and elevate standards
• A highly professional, polished presence with natural gravitas
• A proactive, solutions-focused mindset
• Experience operating within high-profile, client-facing environments
• A genuine passion for delivering exceptional guest experiences at every touchpoint