HaloITSM Consultant - 2-3 years experience - £70 - £90k salary Once a month travel to London

The Company

Our client is a growing digital transformation consultancy, supporting large and complex organisations to improve and transform their digital operations. They work across a range of environments, including highly regulated and enterprise-scale settings, helping clients deliver effective service management solutions that improve operational performance.

The Role

We are looking for a Consultant with 2-3 years' hands-on HaloITSM experience to support the delivery, configuration and optimisation of HaloITSM solutions for clients.

This role would suit someone who has already built a solid foundation in HaloITSM administration, configuration and service management processes, and is looking to develop further in a consulting-led, client-facing environment. You will work alongside senior consultants and wider delivery teams to support implementations, enhancements and continuous improvement activity across HaloITSM estates.

You will be involved in configuring the platform, supporting client requirements, assisting with integrations, troubleshooting issues and helping ensure HaloITSM is aligned to operational needs and ITIL-based best practice.

Key Responsibilities

Support the implementation, configuration and ongoing development of HaloITSM Configure and maintain core platform components including forms, fields, notifications, workflows, queues, permissions and automations Assist with the design and optimisation of ITSM processes within HaloITSM, including incident, request, problem, change and asset management Gather and interpret client requirements and translate them into effective HaloITSM configuration changes Support platform troubleshooting, issue resolution and day-to-day configuration improvement Contribute to testing activity, including system testing and user acceptance testing Support integration activity between HaloITSM and external systems via APIs and other interfaces where required Produce clear documentation including configuration notes, process guides and user support materials Contribute to workshops, project meetings and stakeholder discussions Support go-live activity, user adoption and post-implementation continuous improvement

Background & Experience

2-3 years' experience working specifically with HaloITSM Good hands-on experience configuring and administering HaloITSM in a live environment Experience working with UI forms, notifications, fields, workflows and platform customisation Good understanding of HaloITSM functionality and how it supports service management operations Experience troubleshooting platform issues and supporting users effectively Good understanding of ITIL concepts and core ITSM processes across the service lifecycle Exposure to integrations between HaloITSM and external tools or interfaces Basic understanding of REST APIs and system integration principles would be beneficial Experience supporting platform rollouts, service improvements or digital transformation initiatives Strong verbal and written communication skills with an ability to work effectively with both colleagues and client