Head Housekeeper

New Today

Overview
One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.
Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.
We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.
Our promise to you
28 to 32 days holiday per year (increase with years of service)
Complimentary stay including a food and beverage experience
Career planning - regular performance reviews
£1,000 "Refer a Friend" scheme
50% Discount in Food and Beverage Outlets
Cycle to work scheme or season ticket loan
Uniform and meals on duty
Discounted friends and family rates
Employee assistance programme
Reward programmes, long service awards and staff recognition incentives
OBJECTIVES
Under the general guidance of the Rooms Division Manager and Executive Housekeeper, whilst in line with One Aldwych policies and procedures, the Head Housekeeper is responsible for the day to day running of the department in accordance with the standard required and for assisting in the forward planning.
To take charge of the department in the absence of the Executive Housekeeper and to report all matters which may affect the running of the department to the Rooms Division Manager.
RESPONSIBILITIES
Lead and oversee all Housekeeping operations to ensure guest rooms and public areas consistently meet hotel and LQA standards.
Regularly review, update, and implement departmental policies, procedures, risk assessments, and ensure ongoing team training.
Manage and control inventories of linen, uniforms, operating equipment, and supplies, maintaining accurate par levels.
Conduct daily room and public area inspections, ensuring cleanliness, presentation, and maintenance standards are upheld.
Collaborate with the Rooms Division Manager and Chief Engineer on preventative maintenance and quality inspections.
Supervise housekeeping team members, carrying out spot checks and ensuring compliance with grooming and uniform standards.
Develop, deliver, and maintain training programmes, ensuring accurate records for Health & Safety, Fire, and other mandatory training.
Foster positive employee relations, lead daily briefings and departmental meetings to promote teamwork and productivity.
Build strong guest relationships, handle complaints professionally, record feedback, and ensure appropriate follow-up actions.

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Location:
London
Job Type:
FullTime

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