Head of Aftersales

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Head of Aftersales Faringdon Fixed Term (6 months) About Us Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role This six-month secondment as Head of Aftersales will lead our end-to-end Aftersales function, overseeing resales, partnership management, and staircasing activity across a team of 24 staff, including three direct reports.
The role is responsible for driving performance against budget and KPIs, ensuring strong governance, compliance, and customer satisfaction throughout the customer journey.
Key responsibilities include managing and enhancing client relationships, delivering targeted marketing campaigns for staircasing, and leading pitches to secure new business.
The postholder will also ensure all activity remains fully aligned with current legislation and regulatory requirements, while motivating, developing, and incentivising teams to deliver exceptional service and high-quality outcomes.
What you'll need to succeed Proven experience leading sales teams and driving performance against ambitious targets and budgets.
Strong knowledge of the shared ownership sector, including resales, staircasing, and partnership activity.
Understanding of the Regulator of Social Housing, GLA and Homes England funding and compliance requirements.
Solid understanding of the legal conveyancing process for shared ownership and staircasing transactions.
Demonstrated ability to deliver high performance while working within strict regulatory and governance frameworks.
Excellent client communication skills, with the ability to manage and strengthen complex stakeholder and partner relationships.
High level of IT literacy with the ability to work confidently with systems, reporting tools, and data.
Strong communicator with the ability to influence, motivate, and collaborate across teams.
Preferable experience working within or alongside multiple housing associations or in a complex partnership environment.
from high street names Our promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. xehkeey
We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
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Location:
Farringdon, Central London
Job Type:
FullTime
Category:
Accountancy

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