A career without limitsAs the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far flung places, a job at British Airways is yours to make.We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit.The roleHead of Analytics & Performance ExcellenceAs Head of Analytics & Performance Excellence, you'll lead the development and delivery of analytics driven insight and performance improvement across British Airways, helping teams make better, faster and more informed decisions.This is a senior, hands on leadership role. You will work closely with operational, digital and transformation teams, staying close to analytics tooling, data and performance metrics to ensure insight translates into tangible improvements in operational, financial and customer outcomes.What you'll doLead the analytics and performance excellence strategy across your area of responsibilityBuild and develop high performing analytics and performance teamsTranslate complex operational and performance challenges into analytical approaches and insightWork closely with operations and leadership teams to embed data driven decision makingDefine, track and improve performance metrics and management informationEnsure analytics outputs are actionable, timely and clearly linked to business outcomesDrive continuous improvement through structured performance management and insightBalance strategic direction with hands on engagement in analytics delivery and toolingAlign stakeholders across operations, digital, finance and transformationEnsure analytics capabilities support long term improvement as well as day to day performanceWhat you'll bring to British AirwaysStrong hands on experience leading analytics and performance improvement in complex environmentsPractical understanding of analytics tools, data platforms and performance frameworksConfidence engaging directly with analysts, data specialists and operational leadersAbility to translate data and insight into clear, actionable recommendationsStrong stakeholder engagement and influencing capabilityAnalytical, outcome focused mindset with a bias for delivery and impactCalm, resilient leadership style suited to performance critical environmentsYour experienceProven experience in senior analytics, performance excellence or insight leadership rolesExperience delivering analytics driven improvement at scaleExperience working in operational or performance critical environmentsHands on experience with analytics and reporting toolingTrack record of embedding data driven decision makingExperience working in large, complex organisations is advantageousWhat we offerWe believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.We never stand still, and we don't expect our people to either.Inclusion & DiversityAt British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain. #J-18808-Ljbffr