About InvestEngineInvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing. We’ve built a strong foundation, have over £2 billion invested, award-winning service, and a passionate team, now we’re ready to scale.About the RoleThe Head of Back Office Operations is accountable for the day-to-day operational engine of InvestEngine. This role ensures that core back-office operations are controlled, scalable, regulator-ready and consistently executed at pace.This individual acts as the operational counterpart to the Operations Director, owning execution, people leadership, and operational discipline across all back-office functions. They will translate strategy into operating reality.This is not a policy-writing or oversight-only role. It requires hands-on leadership in a proprietary fintech environment, with a proven ability to design, improve and embed operational processes that stand up to FCA scrutiny.What You’ll DoOwn the day-to-day operational engine across InvestEngine’s back-office, ensuring work is controlled, accurate, and consistently deliveredBe accountable for outcomes across CASS reconciliations, client money and assets, payments, trading lifecycle, settlement, and corporate actionsAct as the escalation point for operational incidents, breaches, and near-misses, driving root cause analysis and durable fixesLead process design and re-engineering in a proprietary fintech environment, reducing manual work and operational riskPartner with Product, Engineering, and Data to improve straight-through processing and embed operational changeLead, develop, and retain high-performing operational teams, setting clear expectations and uncompromising standardsEnsure operational practices align with FCA expectations, producing clear MI and supporting regulatory interactionsWhat We’re Looking ForSenior operational leadership experience in a fintech or digital investment platformDirect hands-on exposure to CASS and client money / asset controlsStrong working knowledge of payments, trading, settlement, and corporate actionsProven ability to design and improve operational processes in a proprietary tech environmentExperience leading and developing high-performing operational teamsRelentlessly high standards, strong root-cause thinking, and personal ownership of issuesSolid understanding of FCA expectations, with the confidence to operate as a strong first-line leaderHow We WorkWe’re a lean, fast-moving team that values clarity, ownership, and transparency.You won’t just be executing tickets — you’ll shape systems, improve processes, and influence product direction. We expect autonomy, but we also support each other. No bureaucracy, no drama — just respectful collaboration and meaningful work.What We OfferImpact from day oneYou’ll be solving real problems that make a measurable difference to the business and our users.Room to growWe’re scaling fast, and there’s plenty of opportunity to take on more responsibility and evolve with the company.Transparent and open cultureFrom regular team updates to open Slack channels — we keep communication honest and decisions collaborative.Supportive teamYou’ll join a team of thoughtful, motivated people who care about what they build and how they build it.Remote and flexibleWork from wherever suits you best. We care about outcomes, not time zones.Our Hiring ProcessIntroductory call with our Talent teamGamified cognitive assessment to understand how you think and problem-solveCompetency interview focused on your experience in operational risk and controls (may include a short task or case study)Senior leadership interview to explore alignment with our culture, values, and strategic direction #J-18808-Ljbffr