HEAD OF CLIENT MANAGEMENT Trinity Estates £Competitive, aligned to experience National / HybridROLE OVERVIEWWe are looking for a Head of Client Management to take ownership of key client relationships across Trinity Estates and the wider group, ensuring consistent, high-quality service delivery and long-term retention of major accounts.This is a strategic, group-level role focused on strengthening relationships with national property developers and institutional landlords across a complex residential leasehold portfolio.You will act as the senior relationship lead for priority clients, bringing structure, visibility and accountability to how we manage and develop key accounts.This is not a pure new business role. It is about protecting and growing existing relationships, identifying opportunities for portfolio expansion and ensuring clients see us as a trusted, long-term partner.ROLE EXPECTATIONSThis role requires strong commercial awareness, deep sector knowledge and the ability to operate credibly at senior level.You will be expected to take a proactive approach to client management, identifying risks early, improving service performance and ensuring consistent delivery across multiple brands within the group.You will work closely with operational, finance, compliance and regional teams, holding stakeholders accountable for service delivery while maintaining strong, professional client relationships.You will bring structure to how key accounts are managed, introducing clear account plans, reporting standards and regular strategic engagement.WHAT SUCCESS LOOKS LIKEYoull be successful in this role if:Key client relationships are stable, engaged and retainedClients see us as a trusted adviser, not just a managing agentService delivery is consistent across brands and regionsRisks are identified early and resolved proactivelyStructured account plans and reporting are embedded across major clientsOpportunities for additional instructions and portfolio growth are identified and progressedHOW YOULL SPEND MOST OF YOUR TIMEMost weeks, youll be:Acting as the senior relationship lead for key national clientsLeading strategic review meetings with developers and institutional landlordsDeveloping and implementing structured account plansAnalysing performance data, service delivery and client feedbackWorking with internal teams to resolve service issues and improve performanceHolding stakeholders accountable for agreed actions and outcomesSupporting tender activity and growth opportunities alongside the New Business teamPreparing and presenting high-quality client reports and insightsProviding clear advice on regulatory and legislative changes impacting clientsWHO THIS ROLE IS FORThis role suits someone who:Has significant experience within UK residential leasehold property managementIs confident managing senior client relationships at developer and institutional levelUnderstands leasehold legislation, compliance and sector changeCan operate strategically while remaining close to detailIs commercially aware and focused on retention and long-term valueCommunicates clearly, confidently and professionally at senior levelEXPERIENCE THAT HELPSExperience managing national or institutional client relationshipsStrong understanding of leasehold reform, building safety and regulatory changeAbility to interpret financial and operational performance dataExperience working across multi-site or multi-brand environmentsProfessional qualification such as IRPM / TPI (desirable)WHAT WE OFFERCompetitive salary, aligned to experienceCompany car or car allowance for field-based roles24 days holiday plus bank holidays, with additional Christmas closurePension schemeVitality private healthcarePerkbox membership with discounts across retail, travel and entertainmentFully funded training and professional development, including paid study leaveEmployee referral schemeAnnual salary reviewFree eye tests and Cycle to Work schemeLong service awardSupport for Army Reserve trainingABOUT TRINITY ESTATESTrinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group.Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale.For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation.As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management.HOW WE HIREInitial conversation with our talent teamInterview focused on experience, judgement and approachWe aim to complete the process within two to three weeks and communicate clearly throughout.INTERESTED?Apply with your CV.All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.JBRP1_UKTJ