Head of Community Services

New Yesterday

Age UK East London is seeking an experienced leader to manage and develop our Community Services across Hackney, Tower Hamlets and Newham. The role will deliver a range of activities designed to support older people’s health, social connection, and digital inclusion. Key Responsibilities
Strategic Leadership – Provide strategic and operational leadership of the Community Services portfolio, ensuring alignment with AUKEL’s five‑year strategy and delivery of key performance indicators. Service Delivery – Oversee exercise classes, social activities, lunch clubs, digital inclusion support, online social activities and support services for carers, ensuring high quality and effective integration across service areas. Team Management – Motivate and inspire a frontline staff and volunteer team, implement line‐management, professional development, and welfare initiatives. Data & Quality Improvement – Use qualitative and quantitative insights to identify opportunities, monitor KPI compliance, and embed continuous improvement practices. Stakeholder Engagement – Build strategic relationships with local health, social care, voluntary and faith partners, and contribute to senior leadership decisions. Policy & Governance – Ensure services comply with contractual requirements, AUKEL policies, safeguarding and data protection standards.
Qualifications
Understanding of, and expertise in, the care and support needs of older people. Understanding of the impact of discrimination and disadvantage on older people and ability to work in a trauma‑informed manner. Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers, and understanding the current health and care landscape.
Experience
Experience leading a high‑performing culture through managing people and successfully engaging and motivating staff. Experience leading change in community‑based settings across statutory, voluntary or private sectors. Experience of operational service management within community settings. Experience of working with data to monitor, evaluate and report on outputs, outcomes and reach. Experience of effective external collaboration and partnership development. Experience of engaging strategically with the local community, health and care system. Experience of design and delivery of innovative, impactful health and wellbeing programmes.
Skills & Attributes
Demonstrated commitment to AUKEL values – accountable, kind, flexible, inclusive, collaborative. Commitment to learning, development and reflective practice. Ability to balance long‑term goals with shorter‑term initiatives. Resilience and resourcefulness in providing and seeking support when needed. Ability to speak a community language.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions. £42,534 to £47,787 a year, plus 5% pension contribution and various benefits. #J-18808-Ljbffr
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Location:
Greater London
Job Type:
FullTime

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