Head of Customer Delivery Location: Manchester, M1 3BN – office based Salary: circa 60k dependent on skills and experience + Benefits

Full time

Ciptex, a leader in bespoke cloud communication platforms, is seeking an experienced and inspiring Head of Customer Delivery to oversee the successful delivery of innovative software solutions while guiding and developing our talented technical team.

In this pivotal role, you’ll combine strategic delivery leadership with hands-on mentoring, ensuring projects are delivered to the highest standards and that our customers receive an exceptional experience from onboarding through to go-live. You will play a key role in aligning technical execution with customer needs, driving quality, and fostering a culture of collaboration and excellence.

Duties include but not limited to:

Lead, mentor, and support a high-performing team of developers, sharing technical insights and promoting best practices Champion customer-centric development, ensuring solutions meet real-world needs and business goals Manage the full delivery lifecycle for customer projects, from planning and onboarding to implementation and post-launch support Build and maintain strong relationships with customer stakeholders, ensuring effective communication and expectation management Identify and address project risks, resolve delivery challenges, and continuously refine delivery processes for greater efficiency The i...