A leading housing association in the UK is seeking an experienced Head of Contact Centre to provide strategic oversight and inspire a high-performing team. The ideal candidate will have senior-level experience in customer service management, a strong understanding of housing legislation, and the ability to drive transformation while maintaining a focus on customer experience. This hybrid role requires attending the office 1-2 days a week in London and occasional travel to Maidstone, making a significant difference in residents' daily experiences. #J-18808-Ljbffr