CX Engagement Solutions Manager

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. London, UK (Hybrid) ( To be considered for this role, you must already be eligible to work in the United Kingdom ) Qualifications and experience 7+ years of proven experience in leading CX transformation projects Significant industry/domain experience across various sectors Customer experience design, customer journey mapping Implementation of Conversational AI in CX workflows Strong expertise in one or more CCaaS solutions such as NICE, Genesys, AWS Ability to manage inbound and outbound customer interactions across channels like voice, email, chat, social media, and SMS Experience leading large technology-driven organizational change initiatives

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