A leading housing services provider in Greater London is seeking a Head of Customer Experience to lead their customer engagement and experience strategy. This pivotal role involves overseeing multiple customer engagement channels and establishing new functions to enhance service quality. The ideal candidate will have extensive experience in managing diverse teams and driving customer-centric improvements while upholding the values of excellence and integrity. A hybrid working model is offered, along with travel across key locations in the UK. #J-18808-Ljbffr