Head of Customer Operations

4 Days Old

Head of Customer Operations
Heat Utilties Energy Heat Network
Rockcliffe, Cumbria
£50,000 + £60,000 + Bonus + Benefits + Training + Progression
Are you an experienced leader within utilities or regulated customer operations looking for a role where you can shape and scale a retail function?
On offer is a senior leadership opportunity where you will take full ownership of customer operations and play a key role in building and improving systems, processes, and service delivery within a growing business.
This company is a fast-growing organisation operating within the low-carbon heat network sector, with a strong reputation for delivering innovative energy solutions. They have a growing portfolio of projects and a clear expansion strategy, putting them in an excellent position for long-term growth.
In this role, you will lead the end-to-end retail function, overseeing customer service, billing, and revenue operations while driving performance and continuous improvement. You'll play a key role in shaping customer experience and operational strategy as the business scales.
This is a fantastic opportunity to step into a leadership role where you can take ownership, drive change, and develop a high-performing team within a company that is investing heavily in growth and future capability.
The Role * Lead the day-to-day retail operations supporting a growing customer base * Take full P&L responsibility for th...
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Location:
Carlisle
Salary:
£50,000 - £60,000 /annum pension, holiday, bonus
Job Type:
FullTime
Category:
Charity, Development & Non Profit

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