Head of Customer Services
New Yesterday
Your new company
A unique opportunity is available for an experienced Head of Customer Service (Voice) is available working for a reputable Housing Association based in the Sevenoaks area. The role will be to lead the strategic direction and delivery of resident involvement and handling of complaints and complex cases across the organisation. This is a permanent role offering hybrid working and a wide range of employee benefits.
Your new role
As Head of Customer Voice, you will lead the delivery of a customer-centric service that focusses on understanding and enhancing the customer journey, while ensuring effective performance of service delivery and providing assurance of achieving high tenant satisfaction across West Kent. You will ensure the customer's voice is at the heart of the organisation, driving strategic decisions and service improvements based on customer insights and feedback.
You will also be responsible for leading how we deal with complaints, ensuring we are compliant with the Housing Ombudsman Code, as well as ensuring we learn from our mistakes and improve our services.You'll lead a talented team and work closely with senior leaders to deliver improvements to services in conjunction with our customers.
What you'll need to succeed
In order to be successful, you must have previous experience of operating at a senior level in a customer service role, managing a large team or functioning ideally within housi...
- Location:
- West Kingsdown
- Salary:
- £72,000 /annum £72,000
- Category:
- Customer Service & Support