This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Your roleAs a Head of Design for Service and NPI - Service Technology Centre Programmes, your mission is to enable product serviceability by delivering strategic Design for Service and New Product Introduction programmes that support growth and profitability for the Semiconductor Service Division. You will report to the VP Engineering VSS.You willLead a global matrix engineering team to deliver new and legacy product service support activities across 18 Service Technology Centres (STCs).Drive the introduction of new products, processes, training, and warranty-avoidance engineering initiatives into global STC operations.Manage and develop global engineering capability, fostering continuous improvement, high-quality standards, and effective knowledge sharing.Promote collaboration between Service Technology Centres and Product Companies, strengthening a Design for Service culture across technical, commercial, and operational functions.Oversee strategic planning for Design for Service and business growth initiatives, balancing these with cost-reduction programmes.Define project parameters, reporting requirements, and communication for key stakeholders including the Senior Leadership Team.Plan and allocate resources effectively to ensure Design for Service requirements are fully met and delivered on time and within budget.Champion safe, standardised, and cost-effective processes through agile change control and global deployment.To succeed, you will needWe encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.You have 10+ years of experience in a Manufacturing, Mechanical, or Electromechanical engineering environment, including 5+ years in management.You bring:A solid understanding of Manufacturing Engineering methodsProven experience in NPI, STC/Field Service processes, and technical/product supportFamiliarity with PFMEA, Lean, Six Sigma, Kaizen, and structured problem-solving methodologiesStrong capability in O365, SAP, Visio, AUTOCAD/CATIA or similar toolsAbility to lead, coach, and develop a high-performing global engineering teamStrong stakeholder management and the ability to influence across a multinational matrix organisationIn return, we offerCulture of trust and accountabilityLifelong learning and career growthInnovation powered by peopleComprehensive compensation and benefitsHealth and well-beingJob locationThis role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Global Technology Centre in Burgess Hill, United Kingdom (GB).This position is published on the International Job Market to attract a diverse pool of talent. Local Plus Terms and Conditions will apply.Candidates applying from outside the hiring country will receive local employment terms in the host country together with transitional Local Plus benefits. Full expatriate terms do not apply to this role.Contact informationTalent Acquisition Team: Jessica TimperleyUniting curious mindsBehind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them. #J-18808-Ljbffr