Headlines:

• Head of Driver Operations
• Based South Buckinghamshire
• Competitive salary + bonus potential

We’re partnering with an established and trusted logistics business to hire a new Head of Driver Operations. It’s a strategic leadership role ensuring operational readiness across fleet, drivers and support functions to deliver a high-quality service to clients nationwide. This is an exciting time to join the team as they expand operations across multiple sectors including utilities, public services, private chauffeuring and large-scale events. Our client is committed to fostering a culture of accountability, respect and continuous improvement making it a place where talented professionals can thrive and have a real impact.

Why join the team?

• Opportunity to shape the operational strategy for a growing, dynamic business
• Work alongside senior leadership in a role that impacts national operations
• Competitive salary, benefits and professional development opportunity

What you’ll do:

• Develop and implement an operational strategy aligned with business objectives
• Oversee national and multi-site field operations, ensuring readiness across fleet, drivers and support functions
• Lead contingency planning for peak demand and emergency response
• Build and maintain strong relationships with internal leadership and key stakeholders based on transparency and delivery excellence
• Lead performance reviews, operational briefings and escalation discussions with customers
• Coordinate and enhance customer service operations to drive satisfaction, retention, and continuous improvement
• Recruit, mentor, motivate, and develop teams to drive productivity, engagement and a high-performance culture
• Ensure consistent onboarding, training, compliance and performance management processes
• Promote a culture of safety, accountability, and continuous improvement
• Share responsibility for new business development and ongoing contract performance
• Lead the development and continuous improvement of operational processes

What we’re looking for:

• Experience in transport, logistics or fleet and field-based operational environments
• Interpersonal skills, able to build trusted relationships at all levels
• People management skills with a track record of recruiting, motivating, coaching and developing high-performing teams
• Resource planning capability, ensuring efficient utilisation of people, systems and logistics assets
• Highly proactive with strong planning, organisational and decision-making skills
• Customer-focused mindset with the ability to build long-term, value-driven client relationships
• Excellent verbal and written communication skills
• Critical thinking and problem-solving skills, capable of analysing operational challenges and identifying effective solutions
• A flexible mindset and “can do” attitude, prepared to go the extra mile to deliver great service
• IT skills and a continuous improvement mindset