Head of Existing Customer Analytics - Financial Services

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Head of Existing Customer Analytics - Financial Services Guaranteed Tenants Ltd is looking for a Head of Existing Customer Analytics to lead a high-impact team delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with its customer base. Hybrid working – 2‑3 days per week in SW London offices preferred. Salary: Negotiable, dependent on experience – £100‑110K plus benefits. Reference: J13014. Responsibilities
Lead the analytics strategy across the end‑to‑end service journey, from digital claims and repair booking to engineer visits and post‑service feedback, across the UK and EU. Drive customer value optimisation and risk management, informing fraud detection and prevention strategies and strategies to deepen customer relationships, reduce churn and maximise lifetime value using advanced analytics and technology. Shape the customer experience and operational strategy, helping deliver faster, smarter, and more cost‑efficient service across all channels. Blend advanced analytics with commercial acumen to support key business decisions and long‑term value growth.
Qualifications
Strong background in customer analytics, service operations, and lifetime value modelling. Proven expertise in segmentation, predictive modelling, regression and clustering to solve commercial problems. Knowledge of insurance or similar financial services or regulated sectors highly desirable. Deep understanding of customer churn dynamics, complaint drivers and fraud behaviours. Strong SQL skills or equivalent; excellent data visualisation and storytelling skills (e.g., Power BI). Strong commercial acumen with a pragmatic, delivery‑focused mindset.
If you are keen to hear more and feel the following statement resonates – foster a collaborative, inquisitive and delivery‑focused culture that blends technical rigour with commercial awareness – please apply without delay. Seniority level Director Employment type Full‑time Job function Finance #J-18808-Ljbffr
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Location:
Greater London
Job Type:
FullTime

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