A pet food company is seeking a Head of Customer Service Operations to lead a global team and improve customer delivery experiences. The role is pivotal in driving high-performing results and enhancing customer satisfaction. Responsibilities include managing a team of specialists, overseeing complaints, and collaborating with internal stakeholders. Candidates should have strong leadership, analytical abilities, and a knack for engaging presentations. This hybrid position requires presence at the West London office three days a week and offers a dynamic work environment. #J-18808-Ljbffr