A leading housing organization is seeking a Head of Home Experience to oversee the move-in journey, ensuring high quality and smooth experiences for customers. This pivotal role involves managing a team and working closely with operational partners to meet quality standards, address customer complaints, and improve satisfaction. The ideal candidate will have experience in new-build environments and a track record of service improvements. The role is hybrid, based in Greater London with travel across the region. #J-18808-Ljbffr