Head Of Income

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Marks Consulting Partners is currently looking for a Head of Income Collection to work with one of our Local Authority clients in London. What the Job Will Be Doing
Leading an intervention to significantly improve income collection across temporary accommodation and associated housing portfolios Providing strategic direction and leadership to income collection teams to improve performance and maximise rental income recovery Reviewing and strengthening income collection processes, procedures and operational practices to deliver rapid improvements in performance Supporting team leaders to implement new processes, embed cultural change and improve overall service delivery Working with internal teams and third-party suppliers to implement solutions that increase collection rates and reduce arrears Monitoring income performance, identifying trends and implementing effective recovery strategies Overseeing legal recovery processes and ensuring appropriate action is taken in relation to rent arrears and income recovery Aligning income collection processes across different housing services to ensure consistency and efficiency Working closely with senior stakeholders to address financial pressures related to temporary accommodation and housing income Supporting the delivery of cost savings and financial sustainability within the housing service through improved income recovery performance
What You Will Need
Proven experience delivering a successful income collection service within housing, temporary accommodation or a similar environment Demonstrable experience implementing rapid interventions that lead to improved income recovery performance Strong knowledge of rent arrears management and income recovery processes Experience managing teams responsible for income collection and performance improvement Experience dealing with legal processes related to income recovery and arrears management Strong analytical skills with the ability to review financial performance data and implement effective solutions Excellent leadership and communication skills with the ability to influence stakeholders and drive service improvement A proactive and solutions-focused approach with the ability to operate effectively in a high-pressure environment
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Location:
City Of London
Job Type:
FullTime

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