Join to apply for the Head of Intermediary Relationships role at Richmond Villages
Location
London or Manchester. Travel to client’s location on a weekly basis required.
Reporting
Commercial & Trading Director
Role Type
Permanent role, Full Time – 37.5 hours per week. We consider all types of flexibility, including locations, hours and working patterns.
Competitive Salary & Benefits Package
As Head of Intermediary Relationships, you will shape and execute our direct and telephony sales strategy, leading a multi-skilled team to achieve ambitious acquisition and retention targets. You will develop commercially successful relationships with intermediary partners, create pricing strategies, and position Bupa as a preferred provider with leading consulting firms. Your leadership will ensure a seamless customer journey and a joined‑up approach across Health Services and PMI.
Key Responsibilities
Develop and implement the intermediary sales plan, set and monitor team targets, and ensure delivery of commercial objectives.
Lead, coach, and develop a high‑performing sales team, embedding a culture of consultative selling and continuous improvement.
Build strong relationships with intermediaries, gather feedback, and ensure our service offering is best‑in‑class.
Oversee telephony operations, optimise resources, and collaborate with Marketing to drive customer loyalty and prospecting.
Monitor performance, identify trends, and implement corrective actions to achieve profitability and customer recommendation goals.
Work with other Heads to balance intermediary and direct channels, mitigating conflict and promoting “One Bupa UK” ways of working.
Implement new systems, processes, and technologies to improve sales effectiveness and efficiency.
Uphold regulatory standards, treat customers fairly, and lead by example in integrity and professionalism.
What We’re Looking For
Graduate calibre with broad business and sales experience.
Proven success in corporate and intermediary markets.
Strong leadership and relationship management skills.
Experience in strategy design, operational planning, and change management.
Financial and digital literacy.
Benefits
25 days holiday, increasing through length of service, with option to buy or sell.
Bupa health insurance as a benefit in kind.
An enhanced pension plan and life insurance.
Free health assessment for you and your spouse.
Target bonus of 25% based on individual and company performance.
Company car allowance.
Onsite gyms or local discounts where no onsite gym available.
Various other benefits and online discounts.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
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