Head of Operational Improvement (CEO Office)
New Today
Sitting in the co-CEO Office, you will be the co-CEO's right hand on operational execution - diagnosing gaps, designing systems, and embedding them across projects and functions. The role is not tied to a single function. You will move across priority areas (forest protection, restoration, livelihoods, ESG), going deep on one problem at a time and leaving behind scalable systems. This is a hands‑on transformation role: diagnose and design with implementation and embed.ResponsibilitiesDiagnostics: Rapidly assess operational performance, identify bottlenecks, and prioritise high-impact interventions.System design: Build SOPs, workflows, and decision‑making processes that are practical, field‑ready, and scalable.Performance & accountability: Define KPIs, build reporting frameworks and dashboards, and establish clear ownership across teams.Implementation: Work directly with field teams to roll out systems and ensure adoption through training and iteration.Tooling: Evaluate and introduce tools that improve data collection, operational tracking, and decision‑making.Co‑CEO support & stakeholder representation: Act as a proxy for the CEO on operational priorities and cross‑functional execution. Over time, the role is expected to involve managing high‑level meetings with senior stakeholders in West Africa—including government representatives, ministers, and strategic partners—alongside or on behalf of the co‑CEO. Final decisions remain with the co‑CEO.Success Metrics (12‑18 Months)Consistent operating systems embedded across all major functionsReliable KPIs and reporting across projects and geographiesMeasurable improvements in operational efficiency and execution qualityA strong accountability culture, with less firefighting and ad‑hoc decision‑makingReal‑time performance visibility for leadershipGrowing presence in senior external engagements, building toward independent representation of the CEO with government and strategic partnersQualifications4‑7 years in top‑tier operational consulting (Newton, Partners in Performance, AlixPartners, Alvarez & Marsal, Kearney, or equivalent) or high‑performance operational roles in complex, field‑based environmentsStrong track record solving operational problems and implementing durable systems, KPIs, and performance frameworksExceptional structured thinking; able to move between strategy and execution seamlesslyCredible and composed in senior stakeholder environments—able to hold your own with executives, partners, and government counterpartsEqually effective with field teams and in the boardroomLow ego, high ownership, strong bias for action, and resilient in ambiguous, fast‑changing settingsWilling to travel frequently and spend real time in the fieldMotivated by long‑term environmental and social impactExperience in emerging markets preferredOrganizationThe organisation is a large‑scale tropical forest restoration company operating in West Africa, focused on restoring degraded, biodiverse ecosystems through long‑term, community‑centred projects. With operations across multiple countries, a workforce of 2,000+ employees, and thousands of hectares already restored, the organisation is scaling towards 100,000+ hectares under management in the next three years. Projects are long‑term and aligned with leading international standards (e.g. VERRA VCS, CCB), delivering measurable climate, biodiversity, and socioeconomic outcomes in partnership with global organisations and local communities.BenefitsCompetitive salary plus benefits
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- Location:
- City Of Westminster
- Job Type:
- FullTime
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