MERJE East Midlands, England, United Kingdom

Head of Operational Risk & Resilience

MERJE East Midlands, England, United Kingdom

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Head of Operational Risk & Resilience - Highly competitive package including car allowance + bonus + private healthcare

Hybrid – East Midlands HQ (2 days onsite per week)

A leading UK financial services organisation is seeking a Head of Operational Risk & Resilience to drive the strategic development of its operational risk and resilience capability. This is a newly created senior leadership role, offering the chance to make a real impact during an exciting period of business transformation.

You’ll lead the design, implementation, and continuous improvement of the Operational Resilience Framework, working across business-critical services, systems, and suppliers. You’ll also play a central role in embedding robust first-line risk capabilities and a strong risk-aware culture within the customer-facing business units.

• Develop and lead the Operational Risk & Resilience Strategy aligned to enterprise risk goals.
• Own and oversee crisis management planning, business continuity testing, and resilience monitoring.
• Identify and mitigate emerging operational risks and vulnerabilities across functions.
• Engage with senior stakeholders to deliver resilience activities across IT, operations, and supply chain.
• Build and embed first line risk capabilities within a key customer-focused business area.
• Lead root cause analysis and post-incident reviews, driving improvement and assurance.
• Act as the bridge between first and second line risk functions, ensuring regulatory alignment.

About You:

• Significant leadership experience in Operational Risk and Resilience within financial services.
• Strong understanding of operational risk frameworks, resilience regulations, and crisis management.
• Excellent communicator and influencer, with experience presenting to senior stakeholders and boards.
• Proven track record of building new capabilities and embedding cultural change.

What’s on Offer:

• Competitive salary + car allowance + bonus + private healthcare
• 29 days holiday + bank holidays + enhanced family leave
• Flexible hybrid working (2 days in-office minimum)
• Opportunities for personal and professional development
• Inclusive and purpose-driven culture committed to doing the right thing for customers and communities

Ready to take the lead on operational resilience in a purpose-led organisation?

Apply confidentially or contact us for more details.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other and General Business

• Industries

  Financial Services and Banking

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