Head of Operations

New Yesterday

Join a Growing British Manufacturing Success Story. Our client is one of the UK’s fastest-growing online retailers within the home interiors sector, specialising in made-to-measure products manufactured here in Britain. Over the past two years, the business has scaled significantly — combining digital growth with in-house manufacturing capability to build a strong national reputation. As growth accelerates, the leadership team is now investing in operational structure, controls and performance to support the next phase. They are seeking a commercially-minded, customer-led Head of Operations to take full ownership of the end-to-end operational engine. You will be empowered to deliver a fully aligned, high-performing operation that balances cost control, service excellence, scalability and compliance. Key Responsibilities Operational Leadership
Own and deliver the operational strategy aligned to commercial growth objectives. Ensure Production, Supply Chain and Customer Service operate as one integrated function. Drive clear accountability and measurable KPIs across all operational teams.
Customer-Centric Performance
Reduce avoidable customer contact by addressing root-cause operational issues. Protect and enhance customer experience through data-led decision-making. Balance cost, capacity and service outcomes at all times. Lead operational efficiency initiatives. Support the successful implementation of new product launches. Strengthen stock management controls across production, transit and warehousing. Develop and embed robust SOPs and Safe Working Practices.
Health & Safety & Compliance
Lead site-wide H&S compliance, including BS:EN child safety standards. Maintain strong working knowledge of UK H&S legislation and RIDDOR. Foster a disciplined, safety-first culture across the operation.
People & Performance
Build, mentor and develop high-performing teams. Forecast and plan workforce requirements across Customer Service, Production and Fulfilment. Manage and hold external logistics partners accountable to agreed SLAs. Use data and insight to make decisive, commercially sound decisions. Lead confidently through operational challenges or periods of change.
The Ideal Candidate You will be a decisive, hands-on operational leader who can:
Gain buy-in across all levels — from shop floor to board. Provide both challenge and support. Translate strategy into practical execution. Build structure and controls within a fast-growing environment. Demonstrate strong Excel capability (pivots, VLOOKUP, core formulas). Hold a full UK driving licence and be comfortable travelling as required.
Most importantly, you will combine commercial awareness, operational discipline and a genuine customer-first mindset. Package
Up to £90,000 per annum Enhanced family leave Cycle to Work scheme Additional leave Casual dress & company events Free on-site parking
If you’re an operational leader ready to take ownership within a scaling British manufacturing business and shape the next phase of growth, we’d welcome a confidential conversation. #J-18808-Ljbffr
Apply
Location:
Huddersfield
Job Type:
FullTime

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