SBR Grpup, one of Costa Coffees largest and most established franchise partners in the London region, is seeking to hire an exceptional Head of Operations to lead its London portfolio. With 30 sites across the capital and 20 successful years working with the Costa brand, SBR has built a reputation for operational excellence, strong people culture, and consistent commercial performance. This is a high-impact leadership role for a seasoned operator with significant experience in the coffee sector and a proven track record of driving success across multi-site teams in the food and beverage industry. Key Responsibilities Lead, inspire, and develop a large multi-site operations team across SBRs London estate. Ensure consistent delivery of Costa Coffees operational standards, brand values, and customer experience. Analyse performance data to identify opportunities for growth, efficiency, and improved profitability. Champion a strong people-first culture, focusing on coaching, development, and succession planning. Maintain full compliance with food safety, health & safety, and brand standards. Work closely with SBRs senior leadership team on strategic initiatives, new store openings, and regional development. Build strong relationships with Costa Coffees central teams and external partners to support business objectives. About You Youll be a dynamic, commercially minded leader who thrives in a fast-paced, customer-focused environment. Your background will demonstrate both operational depth and a genuine passion for coffee. You will have: Extensive experience in the coffee industry or a closely related specialty beverage sector. A proven track record of leading and developing multi-site teams within the food and beverage industry. Strong commercial acumen with the ability to interpret data and drive performance. Exceptional leadership skills with a hands-on, people-centric approach. The ability to influence, motivate, and build high-performing teams. A passion for delivering outstanding customer experiences. Why Join SBR? Lead operations for one of Costa Coffees most significant franchise partners in London. Be part of a business with two decades of success and ambitious growth plans. Competitive salary, performance-based bonus, and comprehensive benefits package. Opportunities for long-term career progression within a respected and expanding franchise group. TPBN1_UKCT