Summary Location: Birmingham, London, Manchester, Reading Job Family: Commercial Job Type: Full Time Posted Date: 15-Apr-2026 This is a senior leadership role shaping how digital products and creative work come to life at scale. As Head of Product and Creative Operations, you’ll be accountable for the operating model that underpins high‑quality digital execution across product, design, user research, copy and motion graphics. You’ll focus on the how, building the frameworks, standards and capabilities that enable teams to deliver consistently great customer experiences across web and app, while staying aligned to our long‑term consumer strategy. You’ll lead a multi‑disciplinary team of senior leads, setting direction for operational excellence and acting as the bridge between product, creative, technology and delivery. Working closely with senior stakeholders, you’ll champion lean, customer‑centred and data‑driven ways of working, embed scalable and reusable practices, and ensure that research, design systems, copy and motion are fully integrated into the product lifecycle. This role blends strategic thinking with hands‑on leadership, guiding teams through change and helping the organisation deliver better outcomes, faster. Who we are The UK’s fast‑moving broadband network and one of the UK’s biggest companies. We put our customers first, making life simpler, smoother, and more joyful. Our ways of working We’re a flexible‑first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person, whether in team meetings, offsites, volunteering days, cross‑functional projects, or away days. Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey. The must haves

Operational Strategy & Outcome Ownership: Owned and articulated an operational or “DesignOps” strategy for a large‑scale digital organization, demonstrating measurable improvements in delivery efficiency. Creative Leadership at Scale: Led multiple cross‑functional creative or product operations teams and been accountable for the quality of output beyond initial launch. Agile & Product‑led Ways of Working: Significant experience integrating creative disciplines (Design, Research, Motion) into high‑performing Agile Full Stack squads. Systemic Thinking: Proven experience governing a Central Design System and its adoption across diverse product portfolios. Stakeholder Management: Examples of influencing and collaborating with Commercial, Technology, and Delivery leaders to resolve prioritisation trade‑offs and process bottlenecks. People & Change Leadership: Line‑managed and developed senior Leads (Lead Designers/Researchers) and led teams through material organisational change. Multi‑Disciplinary Oversight: Demonstrable experience owning the operational “how” across the full creative spectrum, specifically including Product, User Research, Copy/UX Writing, and Motion Graphics. Multi‑Platform Consistency: Proven experience ensuring consistent creative and operational standards across both Web and Mobile App platforms. Tooling & Infrastructure: Experience in selecting, implementing, and governing the modern product/creative stack (e.g., Figma, Jira, Research Repositories, Adobe Suite) at an enterprise level.

The other stuff we are looking for

Experience driving the adoption of emerging design, research, and content methodologies (e.g., AI‑assisted workflows, automation, rapid experimentation frameworks) to unlock measurable step‑changes in creative and product delivery performance.

What's in it for you Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure you’re covered no matter what life throws your way. #J-18808-Ljbffr