Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. The role is a high‑impact leadership position responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You will play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Location: Andover, Hampshire covering provinces region c100 miles radius Competitive base salary plus extensive benefits package including car allowance, bonus and generous pension. Full time About the Company Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now privately‑equity backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, ethics & quality focused. The Opportunity This is a pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high‑quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high‑performance, customer‑focused culture. Responsibilities

Operational Leadership & Delivery

Lead the safe delivery of lift maintenance and repair services across the region Ensure service delivery meets contractual commitments and customer expectations Drive operational efficiency through planning, scheduling and resource allocation Implement and monitor service processes and KPIs including productivity and response times

Commercial & P&L Ownership

Take full responsibility for regional P&L performance Deliver revenue, margin, profitability and cash targets Identify opportunities to grow the service portfolio and expand customer relationships

Customer & Stakeholder Management

Build strong relationships with key customers, consultants and stakeholders Act as escalation point for operational and service‑related issues Ensure high levels of customer satisfaction and long‑term retention

Leadership & Team Development

Lead, coach and develop Service Delivery Managers, Repair Managers and engineers Build and maintain a high‑performing, accountable culture Drive engagement, performance and continuous improvement across teams

Compliance, Safety & Governance

Maintain the highest EH&S standards across all operations Ensure compliance with regulations, industry standards and company policies Support cross‑functional and regional initiatives across the business

About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry.

Proven experience in a senior operational leadership role Strong track record of improving operational performance and profitability Experience managing P&L and delivering commercial targets Ability to build relationships with major clients and senior stakeholders Experience leading and developing high‑performing teams Strong organisational skills with high levels of ownership and accountability Excellent communication skills across technical and non‑technical audiences Confidence handling escalations and complex operational challenges Commercial awareness with the ability to identify growth opportunities Experience within a transforming, scaling or turnaround business environment would be highly beneficial

Behaviours & Values

Open‑minded and inquisitive – embraces continuous improvement Extreme ownership – takes accountability for results and solutions Customer centric – prioritises long‑term relationships and service excellence Honesty and integrity – acts with transparency and professionalism Doing the basics brilliantly – focuses on safety, discipline and consistent execution

Benefits

Pension – Aviva Car allowance Holiday – 25 days plus bank holidays Employee Assistance Programme Death in Service – 3 x Salary Employee Referral Scheme Discounts Platform Enhanced family policies

Why Join Liftec Express

Senior leadership role with full operational and commercial ownership Opportunity to lead a key region within a growing PE‑backed business Strong focus on operational excellence, safety and customer satisfaction Influence business transformation and performance improvement Work with a respected brand in the lift and engineering services sector

If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. #J-18808-Ljbffr