Head of Services and Head of Communities

17 Days Old

At EMJ, we're on a mission to elevate global healthcare through impactful, insight-driven content. Now, were looking for a Head of Client Services whos ready to lead from the front, challenge the status quo, and build something bigger with us. Lead & Inspire a High-Performing Team: Develop and mentor the CS team to deliver projects that exceed expectations. seize real opportunities for personal and professional growth as we expand into new markets and services
Day-to-day leadership and development of the Client Services team
Oversight of client project deliveryon time, on budget, beyond expectations
Early identification and resolution of challenges that impact client satisfaction or team performance
Relationship building with senior client stakeholders, becoming a trusted advisor
Resource planning and tool optimisation to maximise team output and client value
A proven leader with a strong track record of managing high-performing client services or account management teams
Data-savvy and comfortable reporting performance insights to senior stakeholders
Enjoy real autonomyand the support to take bold ideas from concept to execution
R eports to: Victoria Nash, Customer Engagement Director
Hours: 8.30am 5pm, Mon-Fri
Up to 2 days WFH (full-time in office during probation)
Location: This role is based onsite in our London/Moorgate office

EMJ'spurpose is to elevate the quality of healthcare globally, by supporting all healthcare professionals with free and easy access to medical journals and lifelong learning opportunities. Always give your best performance, this will create a team that is different to anything else, full of hard working, gold medal winners.
Entire buy in: Everyone has loyalty to our vision, values, culture, and the long-term goals of EMJ. If successful, we will be in touch to arrange a telephone call.
Apply
Location:
London
Job Type:
FullTime

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