Head of Short Lets (Residential) – Department Development & Strategy

To establish and lead a new short-let residential department from the ground up, transforming the existing long-term rental business into a dynamic short-let operation. This role involves developing strategy, building operational capacity, and working closely with 36 front-line offices to expand the short-let portfolio, increase revenue, and deliver exceptional guest experiences.

Key Responsibilities:

• Department Development & Strategy
• Design, implement, and lead the launch of the new short-let residential department.
• Develop a strategic roadmap to grow the short-let portfolio aligned with overall business goals.
• Identify target markets, customer segments, and growth opportunities.
• Cross-Functional Collaboration
• Work closely with 36 front-line offices to integrate short-let offerings into existing services.
• Provide training, resources, and support to offices to facilitate short-let operations.
• Foster a collaborative approach across teams to ensure consistent standards and practices.
• Operational Setup & Management
• Establish processes for property onboarding, management, and guest services.
• Recruit and build a dedicated team to support short-let operations.
• Implement property management, booking, and guest communication systems.
• Growth & Revenue Generation
• Develop marketing strategies to promote short-let listings across various channels.
• Implement pricing strategies to maximize occupancy and revenue.
• Monitor performance metrics and adjust tactics accordingly.