Head of Supply Chain Operations - D2C in City of London
New Yesterday
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Job Description
Role: Head of Supply Chain Operations – D2C
Location: London (Hybrid)
What you'll be doing as Head of Operations (D2C & B2B)
This is a fantastic opportunity for a hands-on logistics leader to take full ownership of global operations across warehousing, fulfilment, freight, and delivery performance. You’ll be responsible for ensuring everything runs smoothly from supplier to customer while driving continuous improvement in speed, cost, and service.
Key Responsibilities:
Lead and develop high-performing operations teams across the UK and international markets
Oversee end-to-end logistics, including freight, warehousing, fulfilment, and returns
Manage and build strong relationships with global 3PL partners to ensure best-in-class service
Drive improvements in delivery performance, customer experience, and operational efficiency
Monitor and optimise inventory flow across multiple regions and channels
Drive demand, supply and IBP planning to balance service, cost and inventory across all markets.
Identify and resolve bottlenecks, ensuring the supply chain scales effectively with growth
Collaborate closely with senior stakeholders across Finance, Commercial, and Operations
Lead process improvement initiatives and implement scalable, data-driven solutions
Ensure compliance, documentation accuracy, and cross-border alignment across supply chains
Drive a culture of accountability, pace, and continuous improvement within the team
Key Experience Required for the Position of Head of Logistics Operations (D2C & B2B)
10+ years’ experience in end-to-end logistics or supply chain operations within fast-paced, product-led businesses
Strong background in 3PL management, warehousing, fulfilment, and global freight
Proven experience leading end-to-end planning processes (demand, supply, S&OP, IBP) within a consumer or product-led business.
Ideally experience within both Large and SME/Scale-Up businesses
Proven success in leading and developing high-performing teams across regions
Experience managing both D2C and B2B channels
Comfortable working with international suppliers, partners, and teams across time zones
Track record of improving cost efficiency, service levels, and operational performance
Confident communicator with the ability to influence and drive change across departments
Why it’s a great opportunity
You’ll be joining a high-growth, entrepreneurial business where logistics is at the heart of its success. This is a chance to shape and scale a global operation, make fast, visible impact, and work closely with senior leadership on key business decisions.
If you’re a driven, hands-on logistics professional who thrives in a fast-moving environment, this role offers huge scope to make your mark.
Please apply here or get in touch at holly@pod-talent.com for further information.
Due to the volume of applications, if you haven’t heard from us within 2 weeks, please assume your application has not been successful.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- City Of London
- Job Type:
- FullTime