A leading IT service provider in the UK is seeking a Head of Support to lead their First Line and Technical Support team in Malvern. The role focuses on enhancing customer experience and operational efficiency through strong leadership and effective use of helpdesk systems like Freshdesk. Candidates should have a background in telecoms or IT services, and be experienced in scaling support operations efficiently. Competitive remuneration and development opportunities are offered. #J-18808-Ljbffr