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Job Description

H&S Incident Response Manager\n\nReading - Hybrid-working\n\n12-month contract\n\nAt MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain. As the UK's largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity.\n\nThe Health, Safety & Environment Team are responsible for setting the standards from a Health & Safety perspective for all work undertaken on the estate including setting and creating assurance levels, managing fatal and significant injury risks as well as the management of H&S issues on the estate. We're now seeking an experienced H&S Incident Response Manager to join our team.\n\nIn this pivotal role, you will manage and coordinate the effective delivery of incident and issue management across the organisation.

Acting as the first-line support and escalation point for health and safety-related events, you will ensure outsourced service providers align with MBNL's standards, drive resolution of major and critical incidents, and foster seamless cross-functional communication.\n\nYou will also play a key role in governance-providing insights, conducting deep dives, supporting process harmonisation, and ensuring lessons learned are captured and shared to enable continuous improvement and informed decision-making. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.\n\nWhat you'll do:\n\nCo-ordinate incident and issue management delivered by outsourced providers, ensuring alignment with MBNL's Policies and Standards.\nServe as the primary point of contact for stakeholders regarding health and safety incidents, ensuring efficient triage, timely response, and appropriate escalation. Act as the escalation point for incident coordination to drive prompt resolution in alignment with internal standards and compliance requirements.\nMaintain quality assurance through structured governance approach including reporting and oversight.\nIdentify learning opportunities proposing recommendations back to the business.\nAct as the central conduit for incident-related communication across MBNL teams and client activities - providing guidance for relevant communication channels such as bulletins etc for internal and external advice and guidance.\nSupport harmonisation of incident and issue management into a unified front-door process.\nProvide insights and trend analysis to strengthen governance, reporting, and decision-making.\nSupport and/or oversee working groups focused on health and safety improvements, providing subject matter expertise and ensuring alignment with strategic objectives.\nContribute to improvement plans, helping to identify gaps, propose solutions, and monitor progress against agreed actions.\nWhere needed oversee MBNL's internal response to major and critical health and safety incidents as the designated Incident Controller.\nSupport MBNL Business Continuity planning, testing and invocation activities as needed.What you'll bring:\n\nDeep Knowledge of Best Practices: Understanding of methodologies, processes, and capabilities required to deliver best-in-class technical and business incident management services.\nAnalytical and Insight-Driven: Strong analytical mindset with experience in providing insights and trend analysis to support data-driven decision-making, governance, and strategic reporting.\nOutstanding Problem Solving: Experienced at applying a range of problem-solving methodologies to ensure rigorous root cause analysis and implementation of impactful corrective actions.\nContinuous Improvement mindset: Ability to identify learning opportunities and propose actionable recommendations that drive process and performance enhancements.\nInfluential Relationship Builder: Skilled at building strong relationships, navigating organisational dynamics, and influencing stakeholders effectively.\nExecutive Communication Skills: Proven experience briefing and influencing senior leadership teams with clarity and confidence.\nBalanced Decision-Making: Ability to weigh customer, commercial, and technical requirements to deliver optimal outcomes.Nice to Have:\n\nExperience managing remotely located, cross-functional teams.\nStrong safety, quality, and compliance knowledge of mobile or fixed network technologies.\nExperience working in or with a joint venture organisation.\nBusiness Continuity capability ability to oversee internal response to major or critical health and safety incidents as an Incident ControllerMBNL - building strength through .\n\nAt MBNL we embrace equality, , and .

People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. & within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.\n\nWe will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working).

We want to support you to build your career without sacrificing your personal priorities.\n\nMBNL are proud recipients of the Armed Forces Covenant Gold Award, and Confident accredited.\n\nProject People is acting as an Employment Business in relation to this vacancy

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